Hotel Cielo

I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described.

Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.

Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable

Very friendly welcoming staff. Our room (22) was gorgeous- traditionally Spanish with lots of quirky features. It was quiet but in the middle of Playa Del Carmen with lots of bars/restaurants around and close to the ADO Station. We had drinks at the bar and was a good spot to people watch there is also quite a nice view from the rooftop terrace.

The roof terrace was a calm oasis in this hectic area of Playa del Carmen. The owner and the staff were so friendly and would help out with all sorts of special requests, like lending an iron, blow drier and hole punch.